1.1. This website is intended only for purchasers wishing to order Philips Products online for delivery in the United States of America.

1.2. This website is operated by Philips North America LLC.

1.3. The terms and conditions under which the Products are offered for sale on this website are set out below. By ticking the “I have read and agree” box on the order form and submitting the order, you accept and agree to be bound by these terms and conditions. Philips reserves the right to change these terms and conditions at any time without prior notice.

1.4. Neither Philips failure nor your failure to enforce any term of the contract constitutes a waiver of such term. Such failure shall in no way affect the right later to enforce such term.

1.5. The invalidity or unenforceability of any provision of the contract shall not adversely affect the validity or enforceability of the remaining provisions.

2.1. You may purchase on this website only after an account is created.

2.2. After logging into your account, you can process an order with the contents of your cart. Philips will not accept orders placed in any way other than those listed above.

2.3. When you place your order, Philips will issue you an Order Number. Philips will do this via this website. Please note that such an Order Number is supplied for reference purposes only and does not constitute our acceptance of your order.

2.4. By placing an order, you make an offer to Philips to purchase the Products you have selected on these terms and conditions. Orders submitted by you are binding on you and cannot be cancelled after order submission.

2.5. Philips will notify you of our acceptance by issuing an order confirmation, which Philips will send to you by e-mail. The order confirmation will be effective as of the date on which the order confirmation is sent to you.

2.6. Please note that the on-screen display of the colors or designs of Products may differ from the actual appearance or size of Products.

3.1. Subject to these terms and conditions, Philips will supply to you the Products indicated on your order confirmation.

4.1. All prices are in USD. Prices shall be those prices published on this website at the time you submit your order. The prices published on this website are exclusive of sales tax and shipping costs. These costs will be calculated separately as applicable and specified on the order form and added to the total price of the order. Shipping charges apply to order values less than $100 USD. The total price stated at checkout is the total amount payable by you for the Products, including all taxes and shipping charges.

4.2. Delivery costs, where applicable, are payable by you as indicated at the time of payment.

5.1. You may pay for your Products by the methods of payment displayed on the payment page of the web site.

5.2. You must pay in the currency as indicated at checkout. Your invoice will be sent via email.

5.3. If you are paying by credit card, then you must supply your credit card details when you place your order. Your credit card will be charged at the moment of purchase. Philips will not supply the Products to you, nor perform the services, until your credit card issuer has authorized the use of your card for payment of the Products and/or services ordered. If Philips does not receive such authorization, Philips shall inform you accordingly. Philips reserves the right to verify the identity of the credit card holder by requesting appropriate documentation.

6.1. Orders placed on this site can only be delivered in the United States. We are currently unable to deliver to American Samoa, Guam, Northern Mariana Islands, Puerto Rico and the US Virgin Islands territories. We cannot deliver to a PO Box, BFPO address or military bases due to shipping restrictions.

6.2. Philips will deliver the Products to the delivery address you have specified on the order form and in accordance with the delivery option you have chosen. If you order various Products to be delivered to different addresses, you will need to submit a separate order for each delivery address. Any delivery or shipment dates given by Philips are best estimates only, and Philips shall not be liable for any loss, damage, costs, or expenses for failure to deliver in accordance with the delivery or shipment dates given.

6.3. For Products that are not in stock, you may be able to reserve a specific quantity of the Products. When the Products are back in stock, Philips will notify you, and you can complete the process of placing an order as in Section 2.

6.4. Title to and risk of loss of your Products will pass to you on delivery of the Products.

6.5. When Products have been delivered to the carrier, Philips will send you confirmation of shipment by e-mail.

7.1.1. If a Product is sold as part of a Product combination (bundle) in which other Products are offered for free or at a discount compared to their normal price, the bundled Product must, at Philips’ request, be returned with the Product purchased. Philips reserves the right to invoice you if any free or discounted bundle Products are not returned.

7.1.2. If an order was supplied in error or is incomplete or defective and you believe that you are entitled to a replacement, please call Philips at +1 (361) 459-7232 between 9am EST to 5pm PST, Monday to Friday.

7.1.3. Product(s) need to be returned to their original condition. If you are entitled to a replacement in accordance with paragraph 9.1.3 or 10 below, the transportation charges will not be applied.

7.2.1. Please call Philips on +1 (361) 459-7232 between 9am EST to 5pm PST to make arrangements for return. You will then be provided with an RMA (Return Material Authorization) number.

7.2.2. Philips will subsequently arrange for the Product(s) to be collected by its nominated carrier. Depending on which carrier it is, you will either be asked to contact them, or in the case of larger items you will be called to arrange a collection time.

7.2.3. Before returning any Product(s) please check that you have:

7.2.4. Received an RMA number from Philips.

7.2.5. Enclosed all accessories, in box warranties and other material supplied unless informed otherwise.

7.2.6. Used all packaging that was originally supplied.

7.2.7. Clearly displayed the returns address and the RMA number.

7.2.8. Sealed the packaging securely.

7.2.9. Following these steps will help ensure the Product(s) arrive at the correct destination and in good condition within a timely fashion. Please note that your failure to follow this procedure may result in the returned Product(s) being rejected upon receipt and you may forfeit your right to a refund.

7.2.10. Please note that Philips reserves the right to reject any Product(s) that are not returned in accordance with the provisions set out above and particularly within paragraphs 7.1.1 and 7.1.3

8.1. Philips-branded Product Warranty. Philips warrants the Products as set forth on the warranty card supplied with the Product and/or as may be stated on the Web Site. Specific warranties may apply to certain Products (such as customized Products) as specified on the Web Site. With respect to software, no warranty shall apply other than as expressly set forth in the applicable license agreement. Should the Product supplied by Philips not comply with the applicable warranty, Philips shall, at its option and expense, unless provided otherwise in the applicable warranty, repair or replace the Product or refund the purchase price upon return of the Product. Except as expressly set out in these terms and conditions, to the fullest extent permitted by law Philips hereby disclaims any and all warranties, whether express or implied. The limited warranty set out above will not affect or prejudice your statutory rights.

8.2. Non-Philips-branded/Third-party Products. For non-Philips-branded Products (including non-Philips-branded Products contained in product bundles or promotions), all warranty claims, where relevant, are to be made in accordance with the terms and conditions of any standard manufacturer’s warranty which may be included with the Products purchased. In relation to any existing manufacturer’s warranty, any warranty claims should first be made either directly to the manufacturer or to Philips by phone.

9.1. These terms and conditions set out the full extent of Philips’ obligations and liabilities in respect of the supply of the Products (and performance of telephone support and warranty services) and the performance of any Services.

9.2. Save as set out at paragraph 8, there are no warranties, conditions or other terms that are binding on Philips regarding the supply of Products or the provision of Services except as expressly stated in the contract.

9.3. Any warranty, condition, or other term arising out of or in connection with the supply of Products and/or the provision of Services that might otherwise be implied into or incorporated in the contract by statute, common law, laws applicable in the country where you purchased the Products or Services or otherwise (including without limitation any implied term as to quality, fitness for purpose, reasonable care and skill) is hereby expressly

excluded to the maximum extent permitted by law. In particular, Philips will not be responsible for ensuring that the Products are suitable for your purposes.

9.4. Nothing in the contract shall limit or exclude our liability (i) for death or personal injury caused by our negligence, (ii) for fraud, (iii) any breach of the obligations implied by applicable compulsory national laws as to title, or (iv) any liability which cannot be excluded by law.

9.5. SUBJECT TO CLAUSE 9.4, PHILIPS WILL NOT BE LIABLE UNDER THE CONTRACT FOR ANY LOSS OF INCOME, LOSS OF PROFITS, LOSS OF CONTRACTS, LOSS OF DATA OR FOR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE OF ANY KIND HOWSOEVER ARISING AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE.PHILIPS MAXIMUM AGGREGATE LIABILITY UNDER THE CONTRACT WHETHER IN TORT (INCLUDING NEGLIGENCE) OR OTHERWISE SHALL IN NO CIRCUMSTANCES EXCEED THE AMOUNT PAYABLE BY YOU TO PHILIPS IN RESPECT OF THE PRODUCT(S) OR SERVICES IN QUESTION.

9.6. This does not affect your statutory rights as a consumer, nor your right to return the Products as per clause 7.

10.1. You can contact Philips AED Shop by telephone on +1 (361) 459-7232 between 9am EST to 5pm PST, Monday to Friday or by using the e-mail form located here.

11.1. Your transaction records are accessible to you, if you are a registered customer, by entering your Web Order Number(s) so that you can check the status of your order(s) and check the order content.

11.2. By placing your order, you agree and understand that Philips may store, process, and use the data collected from your order form for processing your order. This data will be treated in conformance with the Philips Privacy Policy, which is available by clicking on the button “Privacy Policy” in the footer of this website. If you wish to have access to information we hold concerning you, if you want to make any changes to this information, or if you do not want to receive information from Philips, please follow the procedure in Philips’s Privacy Policy

12.1. Philips will make every effort to perform Philips’ obligations under the contract. However, Philips cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, Philips will perform our obligations as soon as reasonably possible

13.1. These Conditions of Sale shall be governed by the laws of the country or state wherein the Philips legal entity identified in the quotation is situated, and the parties submit to the exclusive jurisdiction of the courts of that country or state, provided that Philips will be entitled to start legal proceedings against the Customer in any other court of competent jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act (UCITA), in any form, is expressly excluded..

14.1. These special terms apply to Products that are medical devices.

14.2. You should take advice from a qualified doctor or healthcare provider before using any device that may affect your health or changing any treatments for conditions. You are responsible for your decision to purchase and use the Product.

14.3. You should only use the Product in connection with the condition for which it is designed to treat. You should always follow the instructions for use of the Product that comes with the Product.

14.4. Do not attempt to dis-assemble, modify, adapt, or destroy the Product.

14.5. You use the Product at your own risk. Philips does not guarantee that use of the Product will achieve any particular result or effect. If you notice any negative effects following use of the Product, you should consult with a doctor immediately.